Q How long will it take to receive my order?
A You should receive your order within 2 to 10 business days. Bill to Insurance Orders generally take a little longer than Pay Now orders, due to insurance verification procedures. If we foresee extended delays due to these procedures we will contact you.
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Q How will you ship my order?
A Your mail order supplies and equipment will be shipped by UPS, USPS, or overnight carrier based on shipping costs or as requested by you.
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Q Do you ship to areas outside the United States?
A No. Currently, we do not ship outside the United States.
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Q Can I have my order shipped to another location other than my home?
A Absolutely. Simply specify the appropriate ship to address on you order and we will be happy to oblige you at no additional cost.
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Q Can I be billed for my order?
A Sorry, we must have payment at the time of shipping your order. For Bill to Insurance Orders we require a Credit Card on file for immediate payment of any co-insurance and/or deductibles charges required by your insurance coverage.
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Q Am I charged extra for shipping?
A There may be times when you are charged for shipping. These include overnight or same day delivery requested by you as well as an order that is returned to us more than two times. Please see our Shipping Policies
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Q What do I do if I do not receive my order after waiting the ten-day period?
A You can track the status of your order by logging in to your member account viewing your order on-line. Click here to Log In to your Member Account Now. If the status of your order is shipped by UPS or overnight carrier, you can track that status of your delivery on-line. Of course, you can always call our friendly customer care representatives for assistance at 1.800.854.5729.
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Q I am having difficulty filling out your form(s). Can you assist me?
A Absolutely. Just call 1.800.854.5729 and our customer care representative will assist you.
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Q I have a problem with the order I received. What should I do?
A Simply call 1.800.854.5729 or e-mail your matter to orders@betterlivingnow.com and our customer care representative will can correct the problem.
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Q How can I submit a Doctor's Prescription?
A When oredering items that require BLN to have a written prescription from your doctor or when selecing 'Bill to Insurance", a Doctor's Signature is required. In in order to complete your order, you must submit to BLN a doctor's prescription(s). We provide three (3) options for doing so:
Option 1 - Print out this order form and have your doctor sign on the line indicated and mail completed order to Better Living Now, Inc. Note: This option is fine for all home medical equipment, medical appliances and supplies (as required by law or insurance rules). For prescription medication, the law requires your doctor to write the prescriptions on his own prescription pad. (Please see option two.)
or
Option 2 - Print out and submit this order form and bring to your doctor to request one (1) doctor's written prescription for each of the items that indicate requiring one.
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Option 3 - Submit this order requesting BLN to contact your doctor and obtain all necessary prescriptions required by law or insurances rules. a. You must supply BLN with the necessary doctor's information (i.e. name, address, and phone number) for us to make required contact.
b. You doctor may deny our requests and require an office visit with you first. BLN will communicate any such delays with you promptly. Please make sure you have provided us with a way to contact you (i.e. phone number, e­mail address, etc.)
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Q How do I Submit an Assignment of Benefits Form?
A When ordering product(s) using payment method of "Bill to Insurance", you will be required to have an Assignment of Benefits Form signed by the Patient on file at our offices. Click here to print the form and return return to BLN.
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Q When I fill out the enrollment form, I received an error about missing information. Then, I click the back button and all of the form fields that I had already filled out are now blank!....is there a way to avoid having to re-enter all of the information?
A Generally, this is caused by setting son your browser. There are browser settings that may be preventing your form from retaining the data entered in the fields. Please check your browser cache and security settings. These can usually be found in a 'tools' or 'internet options' section. For example, in Internet Explorer 6.0 check the following: Tools > Internet Options > General Tab. Press 'Settings' button found in the middle section. Under 'Check for newer versions of stored pages', make sure 'automatically' is checked. Also under Tools > Internet Options > Advanced Tab, scroll down to the bottom. Under the 'security' heading, make sure 'Do not save encrypted pages to disk' is UNCHECKED.
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Q What is your policy regarding use of social security numbers?
A Use of social security numbers is governed under the Health Insurance Portability and Accountability Act ("HIPAA").
Click here to view HIPAA guidelines for the use of Social Security Numbers.
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Insurance Related Questions

Q What Pharmacy Plans do you accept?
A Click here to see a list of the Pharmacy Plans we currently accept.
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Q What Plans do you accept for disposable medical supplies?
A Click here to see a list of the Plans we currently contract with for the supply of Durable Medical Equipment and disposable Medical Supplies.
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Q What is a deductible?
A Your deductible is the amount you must pay each year before your insurance or Medicare plan starts paying your claims. The Medicare Part B deductible currently is $100 for each Medicare beneficiary. This is your out-of-pocket expense. However, some supplemental or Medigap insurance companies pay for the $100 deductible. You will need to contact them to verify if this is a covered expense. Your insurance plan or Medicare will apply your deductible on the first claims that are processed--regardless of the order they were submitted. Useful information about your deductible is in your Medicare Summary Notice (MSN) or explanation of benefits (EOB). You'll receive a MSN/EOB for most services you receive. It will explain what amounts were applied toward your deductible and/or co-insurance (see next). It will also tell you which provider to pay and how much.
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Q What is the co-insurance amount mean?
A The percent of the Medicare/Private Insurance “approved amount” that you have to pay after you pay the deductible for Part A and/or Part B. In the Medicare Plan, the co-insurance payment is twenty (20%) percent of the approved amount for the service. Coinsurance (Assignment) - The percentage of the Medicare/Private Insurance “approved amount” that you have to pay after you pay the deductible for Part A and/or Part B. In the conventional Medicare Plan, the co-insurance payment is twenty (20%) percent of the approved amount for the service.
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Q What is the co-pay amount mean?
A The dollar amount you must pay towards your covered prescription medication or supplies, after paying any applicable deductible amounts. Generally, there is one co-pay amount applied to Brand Name medications and a different co-pay amount (generally lesser) for Generic medications.
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Pharmacy Related Questions and Answers

Q Do you have a pharmacist available for questions about my medications?
A Yes. Our pharmacist is available during pharmacy hours Monday thru Friday 9AM to 5PM. If you are a member you can e-mail our pharmacist as well. Ask the Pharmacist
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Q I just ran out of medication. How fast can you ship it to me?
A We offer overnight and same day delivery at your cost. Same day delivery may NOT always be available.
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