Home > Customer Support > Store Policies Policies, Shipping Costs and Payment Terms Payment & Billing We accept Visa, MasterCard, and American Express. If you wish, you can send in your order through the mail. Checks and money orders are also accepted. Shipping & Returns Free shipping is provided for orders that are $100.00 or more, within the contiguous 48 states via ground service. For orders under $100.00, a $7.95 service charge is applied. Orders destined for Alaska, Hawaii, or Puerto Rico are shipped via UPS 2nd Day Air.

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Shipping Methods

• UPS Ground Delivery
  
• Parcel Post
  
• USPS Express Mail (At your Additional Expense)
  
• UPS 2nd Day Air Delivery
  
• UPS Next Day Air Delivery (At your Additional Expense)
  
• FEDEX Next Day Air Delivery (At your Additional Expense)
  

* Exclusions – Free shipping and Flat Rate $7.95 shipping do not apply to the following:

• Bulky items such as incontinence products, disposable pads etc.
  
• Some "oversized" products shipped by Sammons Preston
  
• Scooter and Wheelchair batteries
  
• Lift Chairs
  
• Overnight / 2nd Day Air
  
• Orders to Alaska and Hawaii
  
• Non Internet Orders (phone orders)
  

Better Living Now does not currently ship any product outside of the United States. Thank you.

Home Medical Equipment Service Area (Durable Medical Equipment Provider)
As a home medical equipment provider for Medicare and many other insurance plans, BLN is contracted to provide home delivery, set up and maintenance of your (the insured patient's) medically necessary home medical equipment as provided for by a written prescription from your doctor. We currently provide these services within the five Burroughs of New York, Westchester County and Long Island, New York.

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Shipping charges for UPS Overnight or Second Day delivery
For orders $300.00 or less and shipped within the contiguous 48 states, UPS Next Day shipping is available for $30.00, and UPS Second Day is available for $20.00. For orders over $300.00, standard publishing book rates will apply for UPS Next Day or Second Day shipping. As per DOT regulations, hazardous materials cannot be shipped via air delivery. Drop shipped items are sent directly from the manufacturer and standard published book rates for UPS Next Day or Second Day shipping will apply. What are the shipping charges for Drop Ship, Ship On Ice and Hazardous Items? Drop Ship Items: Drop ship items are shipped directly from the manufacturer. Delivery times may vary and can be expected within 3-6 weeks. Some manufacturers will also apply Drop Ship fees and freight charges for deliveries and may vary by manufacturer.
Ship on Ice Items: Any item requiring refrigeration may be shipped separately from the rest of your order. Items are shipped on ice Monday through Wednesday only and will arrive in 1-2 business days. Add $5.95 per order to cover additional handling. Refrigerated items cannot be returned.
Hazardous Items: The Department of Transportation has determined that these items require special handling. These items cannot be shipped via Overnight or Second Day Air. Add $20.00 per order to cover additional handling.

What do I do if I receive a damaged shipment?
All damage claims must be completed within 30 days of receipt of merchandise. Should you receive a package that appears to be damaged, please refuse the package and contact Customer Service at 1-800-854-5729. Once notified, we will file a claim for the goods shipped, issue credit for the damaged goods, and ship replacement goods.

What if I open my package and find items defective?
We make every attempt to accurately pack and ship your order. Should you receive incorrect, damaged or defective merchandise, please contact Customer Service at 1-800-854-5729 within 30 days of invoice.

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Return Policy

Items you cannot return
The following products have restrictions or cannot be returned. Please call Customer Service at 1-800-854-5729 for further information.

• All Over-The-Counter and Prescription Medications that don't meet
  date requirements must be reported within 5 days of receipt and will
  then be verified through warehouse for stocked merchandise dating
  
• Controlled Substances
  
• Influenza Vaccine
  
• Diagnostic Test Kits
  
• Discontinued Products
  
• Drop Shipped or Special Order Products shipped from the manufacturer
  
• Expired Products
  
• Hazardous/ORM Materials
  
• Items Shipped on Ice or Dry Ice
  
• Opened or Defaced Products
  
• Used Instruments
  
• Oxygen Tanks
  

1. Repackage the product in the manner in which it was delivered.
   
2. Include a photocopy of either the original packing slip or invoice.
   
3. Indicate the product being returned and why it is being returned.
   

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Please ship all authorized returns to:
Customer Returns Dept.
Better Living Now, Inc.
500 Wheeler Road
Hauppauge, NY 11788

Thank you for visiting Better Living Now!