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Store Policies
Policies, Shipping Costs and Payment Terms

Payment and Billing
We accept Visa, MasterCard, American Express, Discover Card and checks by phone. If you wish, you can send in your order through the mail. Money orders are also accepted.

Shipping
Free shipping is provided for orders that are $100.00 or more, within the contiguous 48 states via ground service. For orders under $100.00, a $7.95 service charge is applied. Orders destined for Alaska, Hawaii, or Puerto Rico are shipped via UPS second day air or USPS Express/Priority, at the customers expense.

Orders destined for Guam or the US Virgin Islands are shipped via UPS Express. Freight charges will be added to invoices outside the contiguous 48 states. Drop ship items may incur drop ship fees and freight charges from the manufacturer for deliveries. Generally, most orders are processed and shipped the same day when all information is received. UPS delivery can range from one (1) to (10) business days, depending on your location.

Licensing and Permits

Currently licensed as an out-of-state pharmacy provider in the following states and US territories.

Icon	Description
	Applicable license(s) or permit(s) not on file.
	Applicable license(s) or permit(s) pending or submitted for approval.
	Applicable license(s) or permit(s) on file or not required.

State	Prescription Drugs through the pharmacy	Durable Medical Equipment (DME)	Disposable Medical Supplies and Devices	Details
Alabama (AL)				BLN is unable to deliver equipment that requires in home set up by a technician
Alaska (AK)
Arizona (AZ)				BLN is unable to deliver equipment that requires in home set up by a technician
Arkansas (AR)
California (CA)
Colorado (CO)
Connecticut (CT)
District of Columbia (DC)
Delaware (DE)
Florida (FL)				BLN is unable to deliver equipment that requires in home set up by a technician
Georgia (GA)
Guam (GU)
Hawaii (HI)
Idaho (ID)
Illinois (IL)
Indiana (IN)				BLN is unable to deliver equipment that requires in home set up by a technician
Iowa (IA)
Kansas (KS)
Kentucky (KY)
Louisiana (LA)
Maine (ME)
Maryland (MD)
Massachusetts (MA)
Michigan (MI)				Do not supply DME and DME Supplies and Devices pending licensure (Requires in-state Pharmacy License)
Minnesota (MN)
Mississippi (MS)
Missouri (MO)
Montana (MT)
Nebraska (NE)
Nevada (NV)				Do not supply DME and DME Supplies and Devices pending licensure (Requires in-state Pharmacy License)
New Hampshire (NH)
New Jersey (NJ)
New Mexico (NM)
New York (NY)				Licensed physical pharmacy location
North Carolina (NC)
North Dakota (ND)
Ohio (OH)				Do not supply DME and DME Supplies and Devices pending licensure (Requires in-state Pharmacy License)
Oklahoma (OK)
Oregon (OR)
Pennsylvania (PA)
Puerto Rico (PR)
Rhode Island (RI)
South Caronlina (SC)
South Dakota (SD)
Tennessee (TN)				BLN is unable to deliver equipment that requires in home set up by a technician
Texas (TX)
Utah (UT)
Vermont (VT)
Virgin Islands (VI)
Virginia (VA)
Washington (WA)
West Virginia (WV)
Wisconsin (WI)
Wyoming (WY)

Shipping Methods
- UPS Ground Delivery
- Parcel Post
- USPS Express Mail (At your Additional Expense)
- UPS 2nd Day Air Delivery
- UPS Next Day Air Delivery (At your Additional Expense)
- FEDEX Next Day Air Delivery (At your Additional Expense)
Exclusions – Free shipping and Flat Rate $7.95 shipping do not apply to the following:
- Bulky items such as incontinence products, disposable pads etc.
- Some "oversized" products shipped by Sammons Preston
- Scooter and Wheelchair batteries
- Lift Chairs
- Overnight / 2nd Day Air
- Orders to Alaska, Hawaii or Puerto Rico
- Non Internet Orders (phone orders)
Better Living Now does not currently ship any product outside of the United States.

Home Medical Equipment Service Area (Durable Medical Equipment Provider)
As a home medical equipment provider for Medicare and many other insurance plans, BLN is contracted to provide home delivery, set up and maintenance of your (the insured patient's) medically necessary home medical equipment as provided for by a written prescription from your doctor. We currently provide these services within the five Burroughs of New York, Westchester County and Long Island, New York.

Shipping charges for UPS Overnight or Second Day delivery
For orders $300.00 or less and shipped within the contiguous 48 states, UPS Next Day shipping is available for $30.00, and UPS Second Day is available for $20.00. For orders over $300.00, standard publishing book rates will apply for UPS Next Day or Second Day shipping. As per DOT regulations, hazardous materials cannot be shipped via air delivery. Drop shipped items are sent directly from the manufacturer and standard published book rates for UPS Next Day or Second Day shipping will apply.

What are the shipping charges for Drop Ship, Ship On Ice and Hazardous Items? Drop Ship Items: Drop ship items are shipped directly from the manufacturer. Delivery times may vary and can be expected within 3-6 weeks. Some manufacturers will also apply Drop Ship fees and freight charges for deliveries and may vary by manufacturer.

Drop Ship fees are the responsibility of the customer.

Ship on Ice Items: Any item requiring refrigeration may be shipped separately from the rest of your order. Items are shipped on ice Monday through Wednesday only and will arrive in 1-2 business days. Add $5.95 per order to cover additional handling. Refrigerated items cannot be returned.

Hazardous Items: The Department of Transportation has determined that these items require special handling. These items cannot be shipped via Overnight or Second Day Air. Add $20.00 per order to cover additional handling.

What do I do if I receive a damaged shipment?
All damage claims must be completed within 5 days of receipt of merchandise. Should you receive a package that appears to be damaged, please refuse the package and contact Customer Service at 1-800-854-5729. Once notified, we will file a claim for the goods shipped, issue credit for the damaged goods, and ship replacement goods.

What if I open my package and find items defective?
We make every attempt to accurately pack and ship your order. Should you receive incorrect, damaged or defective merchandise, please contact Customer Service at 1-800-854-5729 within 5 days of invoice.
Return Policy
All returns must be made within 30 days and the merchandise must be in salable condition.

For all returns, please do the following:
1. Repackage the product in the manner in which it was delivered
2. Include a photocopy of either the original packing slip or invoice
3. Indicate the product being returned and why it is being returned

You may ship back the product via any freight carrier of your choice at your expense. An additional 15% restocking fee will be deducted from any credit given back toward a customer return.

Should you wish to return a product that has been Drop Shipped directly from the manufacturer, please contact Customer Service at 1-800-854-5729. Restocking fees for Drop Ship returns will vary with the manufacturer.
Exchange Policy
All exchanges must be made within 30 days and the merchandise must be in salable condition. Exchanges can only be arranged for store credit of equal or lesser valued product.

For all exchanges, please do the following:
1. Complete all steps for a return.
2. Indicate the product order number(s), product description(s) and any other important information about the product(s) you wish to exchange your return for

Items you cannot return or exchange
The following products have restrictions or cannot be returned or exchanged. Please call Customer Service at 1-800-854-5729 for further information.

• All Over-The-Counter and Prescription Medications that don't meet date requirements must be reported within 5 days of receipt and will then be verified through warehouse for stocked merchandise dating
• Controlled Substances
• Influenza Vaccine
• Diagnostic Test Kits
• Discontinued Products
• Products marked for Clearance
• Drop Shipped or Special Order Products shipped from the manufacturer
• Expired Products
• Hazardous/ORM Materials
• Items Shipped on Ice or Dry Ice
• Opened or Defaced Products
• Used Instruments
• Oxygen Tanks

Please ship all authorized returns to:
Customer Returns Dept.
Better Living Now, Inc.
185 Oser Ave.
Hauppauge, NY 11788

Store Policies

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